Welcome to TRAX Store Management System . This guide walks you through logging in for the first time. It also covers securing your credentials and using the quick PIN lock overlay during cashier operations. It also covers training tips and best practices.
1. Prerequisites #
Before logging in, make sure you have received your access credentials from your store administrator or welcome email:
- System URL: The cloud web address (e.g.,
app.group-trax.com) or local IP address for On-Premises terminals. - Registered Email: Your assigned user email.
- Temporary Password: The initial password generated for your account.
2. Step-by-Step Login Instructions #
- Open your web browser (Google Chrome, Edge, or Safari recommended) and navigate to
/login. - Enter your Email Address in the designated field.
- Enter your Password (ensure your Caps Lock key is off).
- Click the Sign In button.
Role-Based Redirection: Upon successful authentication, the system automatically redirects you according to your role:
- Administrators & Managers: Redirected to the Analytics & Metrics Dashboard (
/home/dashboard).- Cashiers: Redirected directly to the high-speed POS Terminal workspace (
/home/pos).
Visual Reference: Login & Security Interface
3. Temporary PIN Screen Lock (Cashier Fast-Lock) #
To protect cash registers and financial data when you step away from the terminal, enable two-factor authentication.
- Click the Lock Screen button located on the top navigation bar or cash register panel.
- An overlay screen will lock the entire application interface, preventing unauthorized actions.
- To unlock, enter your assigned 4-to-6-digit PIN code on the on-screen keypad and click Unlock (or hit
Enteron your keyboard).
4. Updating Password & Customizing Your Cashier PIN #
- Click your Profile Avatar in the top-right corner, then select Settings.
- Navigate to the User Settings tab.
- Under the Security Credentials section:
- Enter your Current Password.
- Type and confirm your New Secure Password.
- Set your personal Security PIN Code (used for rapid terminal unlock and approval overrides).
- Click Save Changes.
5. Troubleshooting & FAQs #
- Invalid Credentials Error: Check for trailing spaces when copying and pasting your email address.
- Forgot PIN while screen is locked: Contact a Store Manager or Administrator. They can unlock your session or update your PIN code under the Staff Management module.
- Subscription Expired Notice: If an administrative prompt appears asking for subscription renewal, contact your system administrator or proceed to the My Subscription page to renew your store license.
